Terms

We want you to be happy with your Backdoorshoes. By placing an order on our website you are agreeing to these terms and conditions.

Please ensure that you read the description of each product carefully. We will refund/replace where the product does not match the description/sample we have provided you with, or if the product is not of an acceptable quality.

If you order online please refer to our sizing chart, which can be seen here before placing your order. If your shoes are not the correct size then you can return them to us (in unworn condition) for a replacement size, subject to availability. In the interest of fairness we ask that you cover the postage cost to us and we will cover the return postage to you. If the size you require is not available then we will refund (less postage).

In the unlikely event that our system indicates an item is in stock, but that item is then not available when you checkout, it will be because someone else has ordered the last remaining stock item(s) just before you completed your order. Dont panic! We will be informed, and we will have more product in stock shortly.

Delivery

We are based in NSW. We endeavour to dispatch orders within 2 working days of receiving payment. Orders are sent out using Auspost Parcel Post Satchel. Delivery usually takes between 2 and 7 working days depending upon your location. Please contact us if your order has not arrived within 7 working days.

Returns

Please ensure that you read the description of each product carefully. We will refund/replace where the product does not match the description/sample we have provided you with, or if the product is not of an acceptable quality.

If you order online please refer to our sizing chart, which can be seen here before placing your order. If your shoes are not the correct size then you can return them to us (in unworn condition) for a replacement size, subject to availability. In the interest of fairness we ask that you cover the postage cost to us and we will cover the return postage to you. If the size you require is not available then we will refund (less postage).